Matthew_Kress
New member
Hello all,
I sent the following email to Canon customer service (and to Mr. Brad Garbus) and have never received a reply. Is anyone else having this problem? I've checked my spam filter and found nothing there.
Regards,
Matt
Content of email:
1. Are the printheads truly considered consumables and, as such, will not be replaced by Canon if they fail?
2. Are the printheads supposed to be/ designed to be replaced 12 months after being installed? Or is there a usage based estimate?
3. Are the ink cartridges only warranted for 30 days after being PURCHASED and not after being installed so that, if they fail even before being installed, Canon will not warrant them if they were purchased 31 days prior?
4. Are the new ipF5000 roll feed units being produced w/o the previous defect?
I sent the following email to Canon customer service (and to Mr. Brad Garbus) and have never received a reply. Is anyone else having this problem? I've checked my spam filter and found nothing there.
Regards,
Matt
Content of email:
1. Are the printheads truly considered consumables and, as such, will not be replaced by Canon if they fail?
2. Are the printheads supposed to be/ designed to be replaced 12 months after being installed? Or is there a usage based estimate?
3. Are the ink cartridges only warranted for 30 days after being PURCHASED and not after being installed so that, if they fail even before being installed, Canon will not warrant them if they were purchased 31 days prior?
4. Are the new ipF5000 roll feed units being produced w/o the previous defect?