Daniel Harrison
pro member
I went to get prints for a wedding album today, all cropped and ready to go on a CD in seperate folders for different sizes. How nice of me to make their job so easy, I thought.
Well, I went to the nicest, largest lab I know of in my area and I hand them the CD and say print please. I get told to use the kiosk. That they can't do it for me. I tell them they are wedding photos for an album, that I am a professional photographer and that I don't like the idea of a kiosk. Other pros do it I am told. right!
by this point I am shocked, so they send me over and lo and behold you need an ID to log in, back to the register I go- to make sure I get a different person this time. Well I told him that I don't like the Idea of this kiosk for pro photos, and I finally convinced him to do it for me, but he wanted to show me how easy it was to print as the kiosk so off I went to learn.
He couldn't do it. wrong sizes, couldn't see all the folders. Really nice guy and helpful but why should I spend 20minutes sitting at another computer screen sorting and printing my photos?
In the end we agreed on a new system for me in the future,
What ever happened to service? I mean am I expecting too much? My idea of a lab is you go there give them your CD and pick it up later. No worries. Pro or mum, should be the same!
Thank you for letting me vent, I just wanted to drop my pics off and it must have taken 30min
Well, I went to the nicest, largest lab I know of in my area and I hand them the CD and say print please. I get told to use the kiosk. That they can't do it for me. I tell them they are wedding photos for an album, that I am a professional photographer and that I don't like the idea of a kiosk. Other pros do it I am told. right!
by this point I am shocked, so they send me over and lo and behold you need an ID to log in, back to the register I go- to make sure I get a different person this time. Well I told him that I don't like the Idea of this kiosk for pro photos, and I finally convinced him to do it for me, but he wanted to show me how easy it was to print as the kiosk so off I went to learn.
He couldn't do it. wrong sizes, couldn't see all the folders. Really nice guy and helpful but why should I spend 20minutes sitting at another computer screen sorting and printing my photos?
In the end we agreed on a new system for me in the future,
What ever happened to service? I mean am I expecting too much? My idea of a lab is you go there give them your CD and pick it up later. No worries. Pro or mum, should be the same!
Thank you for letting me vent, I just wanted to drop my pics off and it must have taken 30min