John_Nevill
New member
A friend of mine (CPS member) called his authorised UK Canon dealer (from where he bought it) last friday and was asked to bring in his 1DMkIII.
On Saturday we turn up at the outlet and he signs it over.
On Monday he gets a phone call asking him to collect his camera, as the dealer phoned Canon UK and they would not accept it back via the authorised dealer route.
Canon UK stated it was the responsibility of the owner to orchestrate the return once they send out the relevant paperwork. Although no timescales were given.
This all seems to be a bit of a fiasco this side of the pond. How's it panning out in the US?
On Saturday we turn up at the outlet and he signs it over.
On Monday he gets a phone call asking him to collect his camera, as the dealer phoned Canon UK and they would not accept it back via the authorised dealer route.
Canon UK stated it was the responsibility of the owner to orchestrate the return once they send out the relevant paperwork. Although no timescales were given.
This all seems to be a bit of a fiasco this side of the pond. How's it panning out in the US?